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CAR
PARKING
Available
in front of the surgery.
BUS
ROUTES
Nos
45 and 47.
TRAINING
DOCTORS
We
are a training practice teaching undergraduate medical students from the University
of Birmingham. A patient can always request a private consultation.
FREEDOM
OF INFORMATION – PUBLICATION SCHEME
The
Freedom of Information Act 2000 obliges the practice to produce a Publication
Scheme. A Publication Scheme is a guide to the ‘classes’ of information
the practice intends to routinely make available.
This scheme is available from reception.
COMPLAINTS
AND SUGGESTIONS
All
complaints or suggestions about improving our service are always willingly received.
Any patient wishing to be anonymous may write their message and place it in the
locked box provided for this purpose in the corridor. Any formal complaint can
be discussed confidentially with our practice manager or with any of the doctors.
On request we can provide you with a copy of our formal complaints procedure.
Patient
Confidentiality And Data Protection
We
ask you for personal information so that you can receive appropriate care and
treatment. This information is recorded on computer and we are registered under
the Data Protection Act. The practice will ensure that patient confidentiality
is maintained at all times by all members of the practice team. However, for
the effective functioning of a multi-disciplinary team it is sometimes necessary
that medical information about you is shared between members of the practice
team.
Zero
Tolerance
We
strongly support the NHS policy on zero tolerance. Anyone attending the surgery
who abuses the GPs, staff or other patients be it verbally, physically or in
any threatening manner whatsoever, will risk removal from the practice list.
In extreme cases we may summon the police to remove offenders from the practice
premises.
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