Selly Park Surgery

CAR PARKING
Available in front of the surgery.

BUS ROUTES
Nos 45 and 47.

TRAINING DOCTORS
We are a training practice teaching undergraduate medical students from the University of Birmingham. A patient can always request a private consultation.

FREEDOM OF INFORMATION – PUBLICATION SCHEME
The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.

This scheme is available from reception.

COMPLAINTS AND SUGGESTIONS
All complaints or suggestions about improving our service are always willingly received. Any patient wishing to be anonymous may write their message and place it in the locked box provided for this purpose in the corridor. Any formal complaint can be discussed confidentially with our practice manager or with any of the doctors. On request we can provide you with a copy of our formal complaints procedure.

Patient Confidentiality And Data Protection
We ask you for personal information so that you can receive appropriate care and treatment. This information is recorded on computer and we are registered under the Data Protection Act. The practice will ensure that patient confidentiality is maintained at all times by all members of the practice team. However, for the effective functioning of a multi-disciplinary team it is sometimes necessary that medical information about you is shared between members of the practice team.

Zero Tolerance
We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.