Selly Park Surgery offers a number of different types of appointments including face to face and telephone. It can be useful to have a telephone consultation when you do not need to be physically examined by a doctor.
The surgery operates a booking system for all its appointments unless otherwise stated for specific clinics. This is done in order to allow you an appropriate consultation slot for your medical needs with the relevant clinician. An appointment system also allows you to attend the practice at an exact time thus reducing the period you may need to wait within the practice to be seen.
How to book an appointment
You can book an appointment via the telephone or in person at the practice reception during our opening hours.
When booking appointments please remember the following points:
- If you know you need to book an appointment please book as soon as possible in order to obtain your preferred time and date.
- The receptionist will ask you for a reason for the appointment. This is done in order to book you the appropriate length of consultation with the appropriate clinician. The practice staff will not be offended if you prefer not to provide a reason however if an inappropriate consultation is booked, the doctor or nurse may ask you to re-book. All of the practice receptionists are bound by the rules of confidentiality.
- Please note that the doctors and nurses generally allow 10 minute consultations for each condition that you wish to discuss. If you want to get advice on more than one condition please advise the receptionist at the time of booking in order to book you an appointment with the appropriate length of time.
- An appointment is very valuable and therefore someone else could benefit from it if you cannot attend. Therefore please contact the surgery, ideally no later than 24 hours before the appointment time, to cancel it if is no longer required or needs to be rearranged. Patients that repeatedly book appointments and fail to attend or re-arrange with appropriate notice will be removed from the practice.
- You may request which clinician you would like to see, particularly in order to achieve continuity of care however please note that it may not always be in your best interest to see a particular clinician as each clinician has different skills and interests. It may not always be possible to see a particular clinician due to annual leave etc. Please note for all urgent appointment requests you will be allocated an appointment with the on-call doctor, which might not be your usual doctor.
To book an appointment by telephone please call 0121 472 0187.
How to cancel or rearrange and appointment
To cancel or rearrange an appointment please contact the practice on 0121 472 0187 as soon as you know you will be unable to attend the pre-booked time allotted to you. Practice staff will gratefully appreciate any attempts to cancel unwanted appointments so that other patients can benefit from your cancellation.
For all other appointments booked in person or over the phone, these can be cancelled using our free text service. All you need to do is reply with the word ‘CANCEL’ to appointment reminder text message which you will usually receive approximately 24 hours before your appointment.
Patients who repeatedly fail to attend appointments without cancelling with the reception team will be removed from the surgery list in order to maintain a high standard of service to other patients.
Evening and Weekend Appointments
Selly Park Surgery is a member of My Healthcare and can offer evening and weekend face to face GP, Nurse and Healthcare Assistant appointments from Burbury, Fernbank, Fernley, Harborne, River Brook and West Heath Hubs. The extended hours appointments will be booked by our reception staff as usual but patients will be seen at whichever Hub is the most convenient for them. The addresses of the 6 Hubs plus the telephone numbers to ring if you need to cancel or change appointment are:
- Burbury Medical Centre, 311 Burbury Street, Birmingham B19 1TT. Appointment cancellation telephone number: 07424 041608
- Fernbank Medical Centre, 508-516 Alum Rock Road, Birmingham B8 3HX. Appointment cancellation telephone number: 0121 326 3600
- Fernley Medical Centre, 560 Stratford Road, Birmingham B11 4AN. Appointment cancellation telephone number: 07561 109028
- Harborne Medical Practice, 4 York Street, Birmingham B17 0HG. Appointment cancellation telephone number: 0121 427 5246
- River Brook Medical Centre, 3 River Brook Drive, Birmingham B30 2sh. Appointment cancellation telephone number: 0121 433 8910
- West Heath Medical Centre, 194-196 West Heath Road, Birmingham B31 3HB. Appointment cancellation telephone number: 0121 483 2122
Please ask a member of our staff if you would like further information.