GP Earnings

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

However, it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

The average pay for GPs working in the Selly Park Surgery in the last financial year was £50,067 before tax and National Insurance.

Make a complaint

We always try to give you the best service possible, but there may be times when you feel this has not happened. This page aims to explain what to do if you have a complaint about the service you have received from the doctors or any member of staff within this practice.

Surgery complaints procedure

Our practice procedure is not able to deal with questions of legal liability or compensation. We hope you will use it to allow us to look into and, if necessary, put right any problems you have identified or mistakes that have been made.

At Selly Park Surgery we aim to give you a quick but thorough response, which answers your concerns properly. We aim to solve all problems at a practice level (Local Resolution).

If you use this procedure it will not affect your right to complain to the The ICB Patient Experience Team or any other Parliamentary or Health Service Ombudsman, if you feel that a local resolution has not been achieved or local resolution is not appropriate for the complaint matter. The appropriate contact telephone numbers for these services can be found below.

Who can complain?

Anyone who is receiving or has received NHS treatment can complain. In the event that the complainant is a child, the parent / guardian can complain on their behalf. Where a patient has died, a complaint can be made by a relative or person that had an interest in the deceased’s welfare.

If you feel that you are not able to make a complaint in person, you can nominate a person to complain on your behalf.

Please note that we have to respect our duty of confidentiality to patients and a patient’s consent will therefore be required if a complaint is not made by that patient in person.

How to complain

The practice has a complaints/suggestions form which is available from reception.

All complaints or suggestions about improving our service are always willingly received. Any patient wishing to be anonymous may write their message and place it in the locked box provided for this purpose in the corridor.

Any formal complaint can be discussed confidentially with our practice manager or with any of the doctors. On request we can provide you with a copy of our formal complaints procedure.

Ensure complaints are made within the specified time limits:

Please notify the surgery of any complaint as soon as possible in order for us to address any issues and improve our service for other patients. Please note, however, that the latest that a complaint should be made is:

  • Within 12 months of the incident that caused the problem
  • Within 12 months of discovering that you have a problem provided this is within 12 months of the incident.

Our obligations to you

Upon receiving a complaint we will seek to:

  • Acknowledge your complaint within 3 working days of receipt
  • Inform you of the outcome of the complaint within 28 working days of the original date that the complaint was received.

Outcomes of the complaint

In carrying out this procedure we aim to address your concerns fully, provide you with an explanation and undertaken any necessary actions.

We hope that at the end of the process you feel that we have dealt with the matter thoroughly, however, if this is not the case and you wish to continue with your complaint, we will direct you to the appropriate authorities who will be able to help you. If you still remain dissatisfied once the practice based complaints procedure has been fully utilised you have the right to request an independent review of your complaint by contacting The Patient Experience Team. You should do this within six months of the end of ‘local resolution’

Further Contacts

The Patient Experience Team (BSOL ICB)

Healthwatch Birmingham 0800 652 5278

Parliamentary and Health Service Ombudsman 0345 015 4033

Complaints against hospitals or other organisations

If you are unhappy with the service that you have received from a hospital or clinic the practice is unable to comment on this. You will need to contact the hospital or department that has provided your treatment or alternatively each hospital has a Patient Advice and Liaison Service department. Please find the telephone numbers below for our local PALS departments:

Birmingham Women’s Hospital: 0121 335 8226
Birmingham Children’s Hospital:0121 333 8505
Birmingham Community Healthcare Trust: 0800 917 2855
Birmingham and Solihull Mental Health Trust: 0800 953 0045
Royal Orthopaedic Hospital: 0121 685 4128
University Hospital Birmingham (Queen Elizabeth Hospital): 0121 371 4400

Practice Policy on the Prescription of “Bridging Hormones” Whilst Awaiting Specialist Review in a Gender Identity Clinic

We have had an increasing number of enquiries from patients about the prescribing and monitoring of hormone therapy whilst awaiting specialist assessment, in particular “bridging hormones”.

We recognise that there is currently inadequate provision for patients with waiting times in excess of 24 months for initial NHS appointments. However, it is our practice policy that confirmation of diagnosis and commencement of initial hormonal treatment for gender incongruence should be made by a specialist gender identity service in all cases.

Please note that from 1st October 2024 we are no longer able to enter into new shared care agreements with private specialists. This means that we will no longer be able to prescribe or monitor treatments initiated by a private specialists. Please see the shared care agreement section of our website for more detail.

We recognise that GPs are most often the first point of contact with the health care system for patients with gender dysphoria. This is a huge responsibility that we take very seriously. The clinical team at Selly Park Surgery will:

  • Make the initial referral to the specialist gender identity clinic. We will do this referral as rapidly as possible and take into account your preferences as well as waiting times when choosing a clinic.
  • Prescribe hormones (and monitor treatment) following the initiation and ongoing recommendation of a specialist gender identity clinic (NHS). This will be as part of a shared care agreement with the specialist endocrinologist, who will offer ongoing support. We are unable to prescribe hormones in any other circumstances.
  • Provide support to maintain your mental and physical health. We recognise that accessing specialist clinics can be frustrating and waiting times are long. We can provide mental health support at the surgery by offering advice on self help strategies, treating anxiety and depression (including with medication if appropriate), referring to local NHS mental health services, and sign-posting to other support services if needed.

We recognise there is guidance from the Royal College of Psychiatrists and other organisations that GPs “may prescribe ‘bridging’ endocrine treatments as part of a holding and harm reduction strategy while the patient awaits specialised endocrinology or other gender identity treatment” particularly if patients are already taking hormones from illicit sources.

However, we are not experienced in initiating hormonal treatments for gender dysphoria and do not feel able to provide “bridging hormones” safely in any circumstance.

Unfortunately, the appropriate support is just not currently available for us to do this. It should be recognised that all the NHS gender identity clinics only initiate hormonal treatment after a number of investigations and input from a specialist team of psychiatrists, endocrinologists, and psychologists.

This includes counselling on the side effects and potential long term risks of hormonal treatment. It is not realistic that the same level of support could safely be provided within our practice.

Equality and Diversity Statement for Selly Park Surgery

At Selly Park Surgery, we are committed to fostering an environment that embraces equality and diversity. We believe that every individual has the right to receive high-quality healthcare services in a setting that respects and values their unique characteristics and experiences.

Our Commitment to Equality and Diversity:

1. Inclusive Care:

· We strive to provide healthcare services that are accessible and inclusive for all members of our community, regardless of age, gender, ethnicity, disability, sexual orientation, religion, or socio-economic status.

· Our practice is dedicated to understanding and addressing the diverse needs of our patients, ensuring that everyone receives personalised and respectful care.

2. Respect and Dignity:

· We treat all patients, staff, and visitors with respect and dignity, fostering a welcoming and supportive environment where everyone feels valued and heard.

· Our commitment to respect and dignity extends to all aspects of our practice, from clinical care to administrative processes.

3. Workforce Diversity:

· We are committed to promoting diversity within our workforce, recognising that a diverse team brings a wealth of perspectives and experiences that enhance our ability to deliver exceptional care.

· Our recruitment and employment practices are designed to ensure equal opportunities for all, free from discrimination or bias.

4. Continuous Learning:

· We invest in ongoing training and development for our staff to ensure they are equipped with the knowledge and skills to deliver culturally competent care.

· Our practice is committed to continuous learning and improvement, regularly reviewing our policies and practices to ensure they align with best practices in equality and diversity.

5. Community Engagement:

· We actively engage with local community groups and organisations to better understand and address the diverse needs of our population.

· Our collaborative efforts help promote health equity and reduce disparities in healthcare access and outcomes.

Conclusion:

Selly Park Surgery is dedicated to promoting equality and diversity in all aspects of our practice. By embracing inclusivity and respecting the unique characteristics of each individual, we aim to create a healthcare environment that is welcoming, supportive, and equitable for all.

Values Statement

At Selly Park Surgery, our values are the foundation of our commitment to providing exceptional healthcare services. These values guide our actions, shape our culture, and define our interactions with patients, colleagues, and the community.

1. Compassion:

· We approach every patient with empathy and understanding, ensuring that their needs and concerns are met with kindness and respect.

2. Integrity:

· We uphold the highest ethical standards, maintaining transparency and honesty in all our dealings. Our commitment to integrity fosters trust and confidence among our patients and staff.

3. Inclusivity:

· We celebrate diversity and are dedicated to providing equitable access to healthcare for all individuals, regardless of their background or circumstances. Our practice is a welcoming and supportive environment for everyone.

4. Collaboration:

· We believe in the power of teamwork and work collaboratively with patients, colleagues, and community partners to achieve the best possible outcomes. Open communication and mutual respect are at the heart of our practice.

5. Innovation:

· We embrace innovation and continuously seek ways to improve our services and enhance patient care. By adopting new technologies and best practices, we strive to stay at the forefront of healthcare delivery.

6. Excellence:

· We are committed to delivering the highest standard of care and continuously improving our services. Our pursuit of excellence drives us to exceed expectations and achieve outstanding results.

7. Accountability:

· We take responsibility for our actions and decisions, ensuring that we are accountable to our patients, colleagues, and the community. Our commitment to accountability ensures that we deliver on our promises and maintain the trust placed in us.

Conclusion:

Our values are the guiding principles that shape our practice and define our approach to healthcare. At Selly Park Surgery, we are dedicated to living these values every day, ensuring that we provide exceptional care and contribute positively to the well-being of our community.

Named GP

From 1st April 2015 onwards, Practices are required under the GMS contract, to allocate a named accountable GP to all patients, including children.
This does not change the way in which we operate or affect your ability to make an appointment or speak with any of the GPs in the practice.

We have now allocated all patients to a named GP. We have done this as per your registered GP.

New patients registering from 1st April 2015 onwards will be allocated within 21 days of registration. This will be the named GP that appears on your medical card.

If you were registered with us before 1st April 2015 and were aged over 75 or took part in the Unplanned Emergency Admissions service provision you will have already been allocated a named accountable GP and notified in writing – this named GP will remain the same and will not change.

Should you express a wish to change your named GP we will do our best to accommodate your wishes. Please write to the Practice Manager requesting the change.

If you wish to know who your named GP is, please speak to a member of staff.

NHS England and the Birmingham and Solihull Integrated Care Board (ICB)

Our contract to provide general medical services is granted by NHS England, via it’s local Area Team. The practice aims to contract all services that the Area Team makes available to general practice in order to provide our patients with the maximum possible healthcare.

If you’d like more information, please go to the NHS England Website.

Birmingham and Solihull Integrated Care Board (ICB)

NHS Birmingham and Solihull Integrated Care Board (ICB) has been established as the statutory NHS organisation responsible for NHS function and budgets. They were legally established on 1 July 2022, after abolition of Clinical Commissioning Groups, following the Health and Care Act 2022 receiving Royal Assent.

An ICB is a statutory NHS organisation responsible for developing a plan for meeting the health needs of the Birmingham and Solihull population, managing the NHS budget and arranging for the provision of health services in the Integrated Care System (ICS) area.

You can find out more about the ICB and what they do, on their website.

We share the fundamental principles and frameworks outlined by NHS England and the ICB. This allows us to maintain and deliver the highest standard of care. It also helps us build a healthier and happier community in Birmingham.

Training & Practice

Our practice is proud to help train the GPs of the future. We do this in conjunction with the University of Birmingham and Health Education England.

We also mentor GP Registrars, these are qualified doctors training to work in General Practice. 

As one of our patients, you’ll always be given an appointment with a suitably qualified clinician. However, from time to time we may ask you to also see our training GPs.

In these cases, we’ll always tell you before you book your appointment. And we’ll always get your consent first.

If you do see a trainee doctor, your consultation will normally be longer than our standard appointment. It will then be followed by a consultation with our regular qualified staff.

We’d like to thank you for helping us train the doctors of the future.

Privacy Notice

Fair Processing Notice – Data Protection Act 1998 Your Information and how we use it

Why we collect information about you

Selly Park Surgery is a member of MyHealthcare which is a new primary care scheme delivered as part of the GP Access Fund to improve access to General Practice. The service is provided between South Doc Services (SDS) Limited and Practices in NHS Birmingham South Central Clinical Commission Group.

The service is available up to 12 hours per day, 7 days a week (8:00am-8:00pm) and provides additional GP, Nurse and Healthcare Assistant appointments delivered from hub sites across South and Central Birmingham. Patients will still be registered with their usual Practice and their first point of contact will be unchanged but your practice staff will be able to offer a greater choice of appointments either at your usual surgery or at one of the hub site at times and locations that are convenient for patients.

When you attend one of our hub sites, situated at River Brook Medical Centre, you will be asked to share your medical records with the clinician treating you. This is so that the clinician has a full understanding of your medical history, any medications, and previous consultations and investigations. Access to this information will ensure that you receive the correct type of care and that a record of the consultation is added to your medical record so that your own GP is fully informed of the consultation and any treatment given. The hub clinicians are only allowed to view your medical records if they have your explicit consent to do so, or there is an over-riding legal reason for them to have the information, for example, safeguarding children or vulnerable adults. To ensure that we comply with our Data Protection responsibilities in keeping your information safe you will be asked to give your consent every time you see a hub clinician.

How we keep your records confidential

Everyone working for the NHS is subject to the Common Law Duty of Confidence. Information provided in confidence will only be used for the purposes stated and where the patient has given their consent, unless there are other circumstances covered by the law.

Information Sharing with Non-NHS Organisations

For your benefit, we may also need to share information we hold about you with other non-NHS organisations, from which you are also receiving care, such as Social Services or other organisations working with us to improve your care. However, we will not disclose any information to third parties without your explicit consent, unless there are exceptional circumstances, such as when the health or safety of others is at risk or where the law requires it. If we are asked to share information with a non-NHS organisation that does not directly relate to your care, we will always seek consent prior to any information being shared. If you choose not to consent to this when asked, then that decision will be recorded and respected.

Your right to withdraw consent for us to share your personal information

At any time you have the right to refuse/withdraw consent to information sharing. The possible consequences will be fully explained to you so that you are able to make an informed decision.

Your rights under the Data Protection Act

Patients and service users, as data subjects, have a number of rights under the Data Protection Act, including a general right of access to personal data (electronic or paper) held about them. In addition, MyHealthcare will seek explicit consent to see your data (except sensitive information such as Fertility treatments/embryology; Sexually Transmitted Infections; Gender realignment; HIV/AIDs diagnosis; termination of pregnancy). At this point you have a right to decline access to data held about you at this Practice should you so wish.

Right of Access to Your My Healthcare Data

You can make your own application to see the information MyHealthcare holds about you, or you can authorise someone else to make an application for you. A parent or guardian, a patient representative, or a person appointed by the Court may also apply. If you wish to access your personal data, then please contact:

MyHealthcare South Doc Services Limited

Selly Park Surgery

2 Reaview Drive

Selly Park

Birmingham

B29 tNT

In order for MyHealthcare to fulfil its responsibilities under the Act, you may be asked to provide proof of your identity, and any further information required to locate the record you have requested.

Withholding information about you

Information may be withheld if the organisation believes that releasing the information to you could cause serious harm to your physical or mental health. We do not have to tell you that information has been withheld. Information may also be withheld if another person (i.e. third party) is identified in the record, and they do not want their information disclosed to you. However, if the other person was acting in their professional capacity in caring for you, in normal circumstances they could not prevent you from having access to that information.

Correcting inaccurate information NHS organisations have a duty to ensure your information is accurate and up to date to make certain we have the correct contact and treatment details about you. If your information is not accurate and up-to-date, you can ask us to correct the record. If we agree that the information is inaccurate or incomplete, it will be corrected. If we do not agree that the information is inaccurate, we will ensure that a note is made in the record of the point you have drawn to the organisation’s attention.

Further Information If you would like to know more about how we use your information, or if (for any reason) you do not wish to have your information used in any of the ways described above, please speak to the health professionals concerned with your care. Alternatively ask to speak to the Practice Manager at your registered practice.

Our Performance

To ensure our performance and the service we provide to our patients is aligned with our ambitions and core values, Selly Park Surgery regularly reviews feedback given through a variety forums, using feedback given by our patients to challenge our current performance to effectively evolve and develop our services for the benefit of those we care for.

To review the feedback we have received through the NHS Choices platform or to submit feedback yourself, please visit: Ratings and reviews – Selly Park Surgery – NHS (www.nhs.uk)

The Surgery works within the Quality and Outcomes framework (QOF) to make sure multiple aspects of our patients care is monitored, with appropriate measures taken where necessary. For further information on our performance regarding QOF, our patient demographic, the satisfaction levels of our patients and for a further opportunity for feedback to be given, please visit our National General Practice Profile: National General Practice Profiles – Data – OHID (phe.org.uk)