Appointments

How to Book an Appointment

To request an appointment:

  • By Phone
    To book an appointment by telephone please call 0121 472 0187 from 8am
  • In Person
    Visit the surgery from 7:30am to 6:30pm, Monday to Friday and speak with our Reception

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Non-urgent advice: Please note

Doctors and nurses generally allow 10 minute consultations for each condition that you wish to discuss.

If you want to get advice on more than one condition please advise the receptionist at the time of booking in order to book you an appointment with the appropriate length of time.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • By phone
  • Face to face at the surgery
  • On a video call

Appointments by phone or video call can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

  • By Phone
    Contact the practice on 0121 472 0187 as soon as you know you will be unable to attend the pre-booked time allotted to you.
  • By Text
    Reply CANCEL to your appointment reminder text message

Non-urgent advice: Patient Notice

Patients that repeatedly book appointments and fail to attend or re-arrange with appropriate notice may be removed from the practice.

An appointment is very valuable and therefore someone else could benefit from it if you cannot attend. Therefore please contact the surgery, ideally no later than 24 hours before the appointment time, to cancel it if is no longer required or needs to be rearranged.

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

Visits are allocated during the morning surgery, so if it seems likely that a patient is going to need a visit on the day, then we would ask that the practice is contacted as early as possible, ideally before 11.00am

The need for a home visit is a clinical decision and will be made by a GP.

You may think that a home visit by a GP is best for patient care. However, while home visits are convenient for the patient, they actually offer a poorer standard of care compared to surgery consultations.

This is because of:

  • Poor facilities – for example, soft beds, poor lighting or lack of hygiene
  • Inefficiency – the doctor could see four to six other equally needy patients in the time taken for one home visit
  • Patient records, which are required to provide appropriate and safe care, are not immediately available; and
  • Patient chaperones, who are required to be present for some examinations, are not always available.

Calling the doctor out unnecessarily takes the doctor away from patients who may have a greater clinical need. Most of the consultations during home visits could easily and safely be carried out in the surgery.