From Tuesday 2nd September 2025 we are going to a Total Triage model for all routine doctors’ appointments, and for all routine medical or admin queries.  If you have an urgent medical problem, please call the practice, and our receptionist will be able to handle this matte. 

Please note our total triage model does not affect any nurse, pharmacist, or other supporting service appointment onsite. They all can be accessed as usual.

Watch the following video to find out how to submit a medical request in Patient Triage

The practice is using a tool called Heidi AI Scribe to help us to write up our clinical notes. This processes our consultations (either while we are talking or using the recording that our telephone system makes) and quickly generates a detailed and accurate write up which we check and then use to form the basis of our consultation notes. T

To allay concerns about data security, the system is accredited for use in the NHS, is compliant with GDPR and ISO 27001:2022, no recordings are made or stored by Heidi, and there is no link with our clinical notes so there is no risk of data loss of information that is in your medical record. You can find more detail here :https://intercom.help/heidi-health/en/collections/8034858-compliance-data-privacy

If you nevertheless wish us not to make use of this technology in your consultation you just have to let us know and we will, of course, respect your request.

We want all our patients to feel informed and supported when it comes to their health. Trans and non-binary people may have specific questions or concerns regarding NHS population screening programmes.

To help address this, we’re sharing important resources that offer clear, inclusive information about screening services, eligibility, and how to access the care you need:

We are committed to providing inclusive healthcare to everyone in our community. If you have any questions or would like support with screening services, please don’t hesitate to contact the practice.